Politique d’expédition

Order Processing Time

All orders are processed and dispatched within 5–7 business days (excluding weekends and holidays).

Please note that this processing time includes order verification, production, quality control, and packaging.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (if available).

Estimated Delivery Time

The estimated delivery time is approximately 2 weeks from the date of order confirmation.

Delivery times may vary depending on:

Shipping carrier
Destination country
Customs processing (for international orders)
External factors beyond our control (weather, carrier delays, peak seasons)

Alternativa is not responsible for delays caused by shipping carriers or customs authorities.

Shipping Carriers

We work with trusted international carriers to ensure reliable delivery. Carrier selection depends on destination and availability.

Incorrect Address

Customers are responsible for providing an accurate and complete shipping address.

Alternativa is not liable for lost or undeliverable packages due to incorrect or incomplete address information.

Lost or Delayed Shipments

If a package is delayed beyond the estimated delivery timeframe, please allow additional time for carrier investigation before contacting us.

Once a package is marked as delivered by the carrier, Alternativa is not responsible for theft or loss.

Damaged Packages

If your order arrives damaged, you must contact us within 48 hours of delivery with:

Clear photos of the damaged item
Photos of the original packaging
Your order number

After review, we will offer a replacement or appropriate resolution.

Claims submitted without proper evidence will not be accepted.